Terms & Conditions
"We / us" means AZENART CREATIVE TRAVEL LTD or ACT LTD, Registered in England & Wales, company number 10486151. Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England. Mailing address: 35 R. Penfoul, 29470 Loperhet, France.
"The Event", "Painting holiday", "Workshop" Means any event or function organised or advertised by us.
"You", "Customer", "Traveler", '“Participant”, “Guest” Means the person who has signed a booking form and/or given a deposit or the full balance for one of our events and includes all the people on whose behalf you have signed or given a deposit.
"The Group" means the group of customers.
"Supplier" or "Provider" : accommodation rentals, restaurants, transportation companies.
1. TERMS AND CONDITIONS
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. FORMATION OF CONTRACT
We strongly advise that you check all the information sent to you by us for your booking, regarding your name(s), destination, departure dates and balance due (if applicable).
No contract shall arise between you and us until you have paid for the event (or its deposit) and received confirmation (this can be in the form of an email) of our acceptance of your booking.
The contract, as well as these terms and conditions, shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us.
Contracts (Rights of Third Parties) Act 1999. No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
3. LEAD NAME
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies AZENART CREATIVE TRAVEL LTD against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking any of our events accept our terms and conditions.
4. PAYMENT AND DEPOSITS
A deposit, remaining balance, or the course in full (depending on the date of payment) is to be paid at the time of booking. It is per person and non-refundable, but can be transferable under certain conditions. (Please see our Cancellation Policy.) The remaining/final balance of payment is due strictly 90 days at the latest before the date at which your event is due to start. If you are booking 90 days or less before the event, your remaining balance is to be paid within 48 hours of your deposit payment. If you wish to transfer your deposit within the allotted period, you will have to pay a deposit to book your new destination. Both deposits will then be deducted from your remaining balance once it’s due.
Payments can be made:
Online by credit card or PayPal.
Upon request, we can also accept payments by bank transfers, but please note that if no payment is received within 7 days of booking request, we hold the right to cancel your reservation.
4.1 PRICE INCREASE: Prices could rise because of exchange rates, new government taxes or fees imposed by third parties (such as power sources, tourist taxes, city taxes, public transport, port, train or any other transportation company’s prices increasing).
4.2: You agree not to hold us responsible or ask us for a refund for any moneys paid as tax to enter a specific territory on your way to one of our destinations.
5 DISCOUNTS: A discount or voucher from AZENART CREATIVE TRAVEL LTD can only be used once and for one booking. If booking two or more holidays with us, a guest may get a discount on the last remaining balance. Any discounts on our website or other advertisements are reserved to bookings made after the offer’s release. Existing bookings will not be changed for special offers. We reserve the right to change, decline or withdraw any of the offers without prior notice. A discount offer cannot be combined with another discount offer or promotion.
5.1 GIFT CARDS: Gift cards are per person, valid 1 YEAR from the date of purchase. Non refundable, non redeemable for cash. Upon request, gift cards can be exchanged for another destination if Azenart places and dates are available.
5.2 NON-PAINTERS: Non-painting guests must be on a painting guest's booking, and cannot book on their own. They must be previously booked and cannot come without our knowledge.
6. INSURANCE AND TRAVEL REGULATIONS
We require that you arrange adequate travel visas, and that you purchase holiday insurance for your trip. Your personal insurance should cover full medical expenses and repatriation on health grounds in the case of an emergency, injury, illness, food poisoning, allergies, damage or loss of personal belongings / property, accident or personal accident, personal liability, cancellation, emergency and legal expense.
7. CHILD POLICY
Guests must be 18 or older to attend our painting holidays.
8. DISABILITY AND SPECIAL NEEDS
Before making your booking, it is best that you carefully read details of our holidays on our website. Most unfortunately, our creative events are not be suitable for disabled customers, guests with special needs. AZENART CREATIVE TRAVEL LTD reserves the right to regrettably refuse customers who do not meet physical requirements for our holidays. You agree not to hold us accountable or liable for not being able to carry you or provide adequate service, facilities and/or specific management of your physical condition.
9. WHAT’S INCLUDED IN OUR HOLIDAYS. Please refer to your destination’s information on www.azenart.com or azenartholidays.com for what’s included. In the event where the offer has evolved since your time of booking, you will be sent details of what’s included in your holiday.
9.1 WHAT’S NOT INCLUDED IN OUR HOLIDAY EVENTS. Please refer to your destination’s information on www.azenart.com or azenartholidays.com for what’s not included. In the event where the offer has evolved since your time of booking, you will be sent details of what’s not included in your holiday.
10. FOOD Some holidays may include breakfast or other meals. IMPORTANT INFORMATION: Each guest will be responsible for what he or she can or cannot consume while on holiday. You agree not to hold us responsible for allergic reactions, intolerance to any foods, or for any foods consumed which had any negative consequences on your health or well-being.
10.1 ACCOMMODATION. Accommodation on our painting holidays are villas or apartments, rented directly from owners or from specialized websites. These villas, houses or apartments are clean and each of different standards. Some have shared bathrooms, others ensuite bathrooms or private bathrooms. Unless otherwise specified, bathrooms are shared. Some accommodation may have stairs and no elevator / lift.
11. YOU WISH TO CANCEL
You may cancel your booking by sending us a registered letter with recorded delivery within a period of 65 days or more before the holiday departure date (Day 1). For group bookings (2 or more people), cancellations must be made from the lead name on the booking and specify who is cancelling. Individuals in the group booking wishing to cancel individually, can do so within the allotted period.
Cancellation fee is calculated according to the date on which we receive the written notice of your wish to cancel:
More than 90 days to event: 100% Refund of any paid remaining balance. Deposit paid is non-refundable but can be transferred, (same person) for a period of 30 days, from the cancellation date of your email, as deposit on another Azenart painting holiday. Please note that a deposit can only be transferred once. Also note that you will need to pay another deposit to book another destination on one of our websites. Both deposits will then be deducted from your remaining balance.
89 to 30 days to event: 30% of any paid remaining balance can be transferred onto another destination on our website within 30 days, except for your deposit, which is then non-refundable and non-transferable. Same as above, please note that you will need to pay another deposit to book another destination on one of our websites. Both deposits will then be deducted from your remaining balance.
29 days to event / Leaving while on the holiday: No refund or transfer.
We shall not accept responsibility for (your) cancellations or consequences at any time due to unsuitable weather conditions, accident, health issues, any threat of war, civil rebellion, terrorism, terrorist threat, industrial mishap, fire, natural disaster, nuclear disaster, fire.
12. CANCELLATION BY US:
AZENART CREATIVE HOLIDAYS LTD reserves the right to cancel or re-schedule any holiday event if the minimum number of 4 participants for the event has not been met within 60 days before departure. We also reserve the right to cancel an event for safety reasons (climate, natural catastrophes, climate, war or other factors which cannot reasonably be overcome by the date of the event), but also in the event of a tutor’s sudden health issue. In the case where we cancel the whole of the event, we shall provide a refund of the full amount of the holiday you had paid for, including your deposit. Save as above we shall be under no further liability to you for cancellation of the event or any part of it. We reserve the right to cancel your booking for any remaining balance unpaid 60 days prior to departure (except for late bookings, in which case guests have 72 hours to pay the full payment for the holiday).
IMPORTANT: We strongly advise that you purchase refundable flights and suitable holiday insurance. In the event that we cancel a holiday, please note that we cannot be held responsible and that WE WILL NOT REFUND YOUR FLIGHTS or cancellation fees, or any related exterior costs due to our cancellations.
13. ALTERATIONS MADE BY YOU
We shall try to accommodate any reasonable change you wish to make. These changes shall not be deemed accepted until you have our written confirmation. If you wish to increase the number of participants in the event you may do this online. There will be no surcharges for late bookings. If you wish to decrease the number of persons participating in the event, our cancellation policy applies. If you cancel while on the holiday, during the holiday dates, there will be no refund. Please note that in the event of dissatisfaction on behalf of a guest, he or she can send Azenart a registered letter explaining their discontentment
14. ILLNESS OR ABSENCE (of a painting/drawing guest)
If you must withdraw from a holiday after commencement for reasons of illness or injury, you will need to contact your personal holiday insurance company. Unfortunately, no refunds can be made for absences from a holiday, including missed tutoring, missed meals, accommodation, or any activities you may have missed. Please note that AZENART CREATIVE TRAVEL cannot guarantee the reimbursement of funds paid by you under any insurance claim.
15. GROUP TRANSPORTATION. Destinations may or may not include local group transportation. Public transportation means taking buses, trams, trains, ferries. Some destinations may include the use of one or more registered chauffeured vehicle. We hold no responsibility in case of incidents or accidents using any of these means of transport.
16. PAINTING, PAINT POLICY & ART WORK
You may choose to paint or draw on Azenart Holidays. Unless specified in your package or at the time at which you booked your holiday, we provide materials and equipment for watercolors, graphite pencils, pastels (pastel pencils), gouache, acrylics and oils. If you choose to use oils, you agree to paint with water-soluble paints and to be fully responsible for providing and carrying your own appropriate carrying case. Painting (using any medium) at the accommodation is only allowed in specific areas designated by your tutor. Painting in bedrooms or anywhere not designated is strictly forbidden.
In the event of unsuitable plein air painting/sketching drawing weather conditions, the group is to sketch or paint indoors (accommodation, cafés or studio).
Artwork produced by a customer group member on Azenart Holidays is and remains their custody. It is their responsibility to arrange for taking any artwork home in their luggage or by shipping from the holiday location at their own cost.
Unless otherwise specified by you in a written manner before the holiday is to start, you may be photographed while painting or drawing, and photos of you and your art work may be shown in the website photo gallery for an unlimited time.
17. CUSTOMERS’ OBLIGATIONS
- We strongly advise our customers to take out insurance suitable for their needs (including delays for events involving travel by land, sea, or air) before the event. We strongly advise (as we cannot oblige) guests to buy refundable flights should the holiday(s) you have booked with us be cancelled by us. No refunds will be made on your flights or any related fees in case of cancellation by us or by you.
- We require that you have proof of identity with you on the holiday, preferably a valid passport with an appropriate travel visa.
- You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times.
If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund.
17.1 SMOKING POLICY
Smoking indoors or during transportation shall be strictly forbidden, as well as during group activities. Smokers shall be completely free at any time, to take breaks from group activities to smoke at their convenience, away from the group and outdoors.
18. OUR OBLIGATIONS
We shall take reasonable care and skill in arranging the event and complying with all applicable laws in relation to the event. In the event of unsuitable weather, you will paint indoors. All of the photographs and illustrations we use on our website and in literature (including quotations) are for marketing purposes and represent overall general standards of the actual products received.
19. RIGHT OF IMAGE
Unless otherwise notified by e-mail or registered mail before the course starting date by you, you agree to appear in photos or videos on our website, social media pages and or other advertisements.
20. CUSTOMER FEEDBACK
If you have an important problem with regards to the event while on the event, you must inform ACT by email or a registered letter 48 hours at the latest after the holiday. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will endeavor to deal with the complaint as quickly as possible.
21. CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these terms and conditions. Changes can only be made by us. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will inform all persons booked on events of any major changes. Should clients with bookings disagree with new terms and conditions, they should contact us about this disagreement, so as to come to a mutual agreement.
We hold no responsibility if you become ill, are personally injured (fall, road accident, or any other injury) or decease during the holiday period. You are responsible for your personal and travel insurance. You are responsible for complying with our terms and conditions, but also government authorities, and of bearing any costs due to consequences of your non-compliance.
You are advised to wear appropriate clothing. We hold no responsibility for any staining on your clothing caused by you or any member of the group. For safety reasons, adequate footwear is advisable when walking to sites with the group, or anywhere outside of the accommodation.