Terms & Conditions
"We / us" means AZENART CREATIVE TRAVEL LTD or ACT LTD, Registered in England & Wales, company number 10486151, mailing address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.
"The Event", "The Package", "Holiday", "Workshop" Means any event or function organised or advertised by us.
"You", "Customer", "Traveller" Means the person who has signed a booking form and/or given a deposit or the full balance for one of our events and includes all the people on whose behalf you have signed or given a deposit.
"The Group" means the group of customers.
"Supplier" or "Provider" : rentals, restaurants, transportation companies.
"Price" Means the total cost of the event.
1. TERMS AND CONDITIONS
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. FORMATION OF CONTRACT
We strongly advise that you check all the information sent to you by us for your booking, regarding your name(s), destination, departure dates and balance due (if applicable).
No contract shall arise between you and us until you have paid for the event (or its deposit) and received confirmation (this can be in the form of an email) of our acceptance of your booking.
The contract, as well as these terms and conditions, shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us.
Contracts (Rights of Third Parties) Act 1999. No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
3. LEAD NAME
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies AZENART CREATIVE TRAVEL LTD against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking any of our events accept our terms and conditions.
4. PAYMENT AND DEPOSITS
A deposit (if applicable) is to be paid at the time of booking. It is per person, non-refundable and non-transferable. The final balance of payment is due 60 days before the date upon which your event is due to start. Payment in full is required at time of booking for certain events, and for reservations made less than 60 days before departure for other events.
Payments can be made:
- Online by credit card, Apple Pay, Paypal.
- Upon request, we can also accept payments by bank transfers, but please note that unfortunately if no payment is received within 7 days of booking request, we hold the right to cancel your reservation.
5.1 DISCOUNTS: A discount or voucher from AZENART CREATIVE TRAVEL LTD can only be used once and for one booking.
Special Offers: Special deals or discounts on our website or other advertisements are reserved to bookings made after the offer’s release. Existing bookings will not be changed for special offers. We reserve the right to change, decline or withdraw any of the offers without prior notice. A discount offer cannot be combined with another discount offer or promotion. Non-painting guests must be on a painting guest's booking, and cannot book on their own.
5.2 GIFT CARDS: Gift cards are per person, valid 1 YEAR from the date of purchase. Non refundable, non redeemable for cash. Upon request, gift cards can be exchanged for another destination if Azenart places and dates are available.
6. INSURANCE AND TRAVEL REGULATIONS
We require that you arrange adequate travel visas, as well as holiday insurance at the time of your booking. Your personal insurance should cover full medical expenses, loss or damage to personal belongings / property, accident or personal accident, personal liability, cancellation, emergency and legal expense.
7. CHILD POLICY
Children 16 years of age and older are welcome on our holidays but however must be accompanied by an adult. Price of event per teen remains the same as that of an adult.
8. DISABILITY AND SPECIAL NEEDS
Before making your booking, it is best that you carefully read details of our holidays on our website. Some creative events may not be suitable for disabled or insufficiently fit customers. Always enquire with us before making your booking. AZENART CREATIVE TRAVEL LTD reserves the right to unfortunately refuse customers who do not meet physical requirements for a specific holiday, should that event not be suitable for customers with disabilities or insufficient physical aptitudes. You agree not to hold us accountable for not being able to carry you or provide adequate service, facilities and/or specific management of your physical condition.
9. WHAT’S INCLUDED IN OUR HOLIDAYS. Please note that offers differ depending on destinations.
- Plein air tutoring with a talented tutor (number of days specified on Azenart Holidays website).
- Art supplies are provided for the duration of the event: paints, paper, paintbrushes, pencils, cup, tape. (Unused supplies are to be returned to Azenart after the workshop).
- Equipment provided: Board and stool. (Returned to Azenart after the workshop).
10. WHAT’S NOT INCLUDED IN OUR HOLIDAY EVENTS.
- Flights* and local transportation.
*We recommend booking refundable flights, should events be cancel(l)ed.
11. CANCEL(L)ATION BY US:
AZENART CREATIVE HOLIDAYS LTD reserves the right to cancel or re-schedule any holiday event for safety reasons if we regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome or if the minimum number of participants (4) for the event has not been met within 60 days before departure. If we cancel the whole of the event we shall provide a refund of the full amount you had paid for the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it. AZENART CREATIVE TRAVEL LTD cannot be held responsible for any travel arrangements affected thereof due to our cancellations.
12. YOU WISH TO CANCEL
You may cancel your booking FREE OF CHARGE by sending us a registered letter with recorded delivery within a period of 90 days before the holiday departure date (Day 1). For group bookings (2 or more people), cancel(l)ations must be made from the lead name on the booking. Individuals in the group booking wishing to cancel individually, can do so within the allotted period. Cancellation fee is calculated according to the date on which we receive the written notice of your wish to cancel.
- More than 90 days to event: Free cancel(l)ation, full refund.
- 30 to 89 days to event: 50% refund or payment transferable on an Azenart event of same value (1 year validity)..
- 0 to 29 days to event: Payment transferable on an Azenart event of same value (1 year validity). No refund.
- Cancel(l)ing / leaving while on the holiday: No refund.
We shall not accept responsibility for cancel(l)ations or consequences on your holiday due to any threat of war, civil rebellion, terrorism, terrorist threat, industrial mishap, fire, natural disaster, nuclear disaster, fire or unsuitable weather conditions.
13. ALTERATIONS MADE BY YOU
We shall try to accommodate any reasonable change you wish to make. These changes shall not be deemed accepted until you have our written confirmation. If you wish to increase the number of participants in the event you may do this online. There will be no surcharges for late bookings. If you wish to decrease the number of persons participating in the event, our cancellation policy applies. If you cancel while on the holiday, during the holiday dates, there will be no refund. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.
14. ILLNESS OR ABSENCE
If you must withdraw from a holiday after commencement for reasons of illness, you will need to contact your personal holiday insurance company. Unfortunately, no refunds can be made for absences from a holiday, including missed tutoring or any activities you may have missed. AZENART CREATIVE TRAVEL cannot guarantee reimbursements of funds paid by you under any insurance claim.
15. SMOKING POLICY
Smoking indoors or during transportation shall be strictly forbidden, as well as during group activities. Smokers shall be completely free at any time, to take breaks from group activities to smoke at their convenience, away from the group.
16. PAINTING, PAINT POLICY & ART WORK
You may choose to paint or draw on Azenart Holidays. We provide materials and equipment for watercolours, graphite pencils, pastels (pastel pencils), gouache, acrylics and oils. If you choose to use oils, you agree to be fully responsible for providing and carrying your own appropriate wet canvas carrying case.
In the event of unsuitable plein air painting/sketching drawing weather conditions, the group is to sketch or paint indoore (hotel or cafés).
Artwork produced by a customer group member on Azenart Holidays is and remains their custody. It is their responsibility to arrange for taking any artwork home in their luggage or by shipping from the holiday location at their own cost.
Unless otherwise specified by you in a written manner before the holiday is to start, you may be photographed while painting or drawing, and photos of you and your art work may be shown in the website photo gallery for an unlimited time.
17. CUSTOMERS’ OBLIGATIONS
We strongly advise our customers to take out insurance suitable for their needs (including delays for events involving travel by land, sea, or air) before the event.
We require that you have proof of identity with you on the holiday, preferably a valid passport.
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund.
18. OUR OBLIGATIONS
We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event. All of the photographs and illustrations we use on our website and in literature (including quotations) are for marketing purposes and represent overall general standards of the actual products received.
19. RIGHT OF IMAGE
Unless otherwise notified by e-mail or registered mail before the course starting date, you agree to appear in photos or videos on our website and social media pages.
20. CUSTOMER FEEDBACK
If you have an important problem with regards to the event while on the event, you must inform the tutor and/or ACT. Unless there is a valid reason why you did not report your problem to the tutor or ACT, we will not consider ourselves liable for those complaints. If matters are not resolved to your satisfaction then you must write to us within 7 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 7 days and endeavour to deal with the complaint as quickly as possible.
21. CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will inform all persons booked on events of these changes. Should clients with bookings disagree with new terms and conditions, they should contact us about this disagreement, so as to come to mutual agreement.
We hold no responsibility if you become ill, are personally injured or decease during the holiday period as a result of an activity not provided by us.
You are responsible for complying with the terms and conditions and government authorities, and of bearing any costs or other consequences occurred as a consequence of your non-compliance.
You are advised to wear appropriate clothing. We hold no responsibility for any staining on your clothing caused by you or any member of the group. For safety reasons, adequate footwear is advisable when walking to sites with the group.